We believe privacy is a fundamental right, not a privilege.
This policy explains how we collect, use, and protect your information. We're committed to transparency and giving you control over your data.
Last updated: March 6, 2026
These principles guide how we handle your data
We only analyze publicly available information from platforms like YouTube comments, public forums, and Q&A sites. We never access private profiles, direct messages, or gated content.
We're clear about what data we collect, how we use it, and why. You can see exactly what information we process in your analysis reports.
We only collect the data necessary to provide our service. We don't sell your personal information or use it for advertising purposes.
You can access, view, or delete your data at any time. Export features are available for Starter plan users and above. We give you full control over your information and analysis history.
Here's what you need to know about how we handle your data
Account information: When you sign up, we collect your email address and authentication information (handled securely through OAuth providers like Google).
Analysis data: When you request an analysis, we process the topic or URL you provide and the public comments/conversations we gather from platforms.
Usage data: We collect basic usage information to improve our service, such as which features you use and how you interact with reports.
Device information: We may collect basic device and browser information to ensure compatibility and security.
To provide our analysis service: We use your topics and URLs to gather and analyze public conversations.
To improve our service: We analyze usage patterns to enhance features and fix issues.
To communicate with you: We send service-related emails (like analysis completion notifications) and respond to your support requests.
To ensure security: We monitor for fraudulent activity and protect against unauthorized access.
We store your data securely using industry-standard encryption and security practices.
Your analysis reports are stored securely and can be accessed only by you (unless you choose to share them).
We use secure authentication methods (OAuth) and never store your passwords.
We regularly review and update our security practices to protect your information.
We use trusted third-party services for authentication (Google OAuth), hosting, and analytics.
These services are bound by their own privacy policies and security standards.
We only share the minimum information necessary for these services to function.
We do not sell or rent your personal information to third parties.
Access: You can view all your data and analysis history through your account dashboard.
Export: Export features (CSV, Google Sheets, Google Drive) are available for Starter plan users and above. Pro plan users also have access to Notion export.
Correction: You can update your account information at any time.
Opt-out: You can opt out of non-essential communications while still receiving important service updates.
We use essential cookies to maintain your session and provide core functionality.
We use analytics cookies to understand how our service is used and improve it.
You can control cookie preferences through your browser settings.
We do not use cookies for advertising or cross-site tracking.
Data Retention: We retain your analysis data as long as your account is active. If you need to delete your account, please contact us at hello@socialtones.app.
Children's Privacy: Our service is not intended for users under 13 years of age. We do not knowingly collect information from children.
International Users: If you're using our service from outside the United States, please note that your data may be transferred to and processed in the United States.
Policy Updates: We may update this policy from time to time. We'll notify you of significant changes via email or through our service.
We're here to help. If you have any questions about our privacy practices or your data, please reach out.